Internal Alignment: No Show Review Meetings

What are no show review meetings?

No show review meetings are where key practice personnel - like CMOs, practice managers, and front office - come together to analyze no show rates, identify areas for improvement, and incorporate strategies.

How do practices review no shows today?

  1. 31% have discussions that happen informally
  2. 42% occasionally have meetings to discuss existing management strategies
  3. 28% have regular meetings (weekly/monthly) led by an operations team member with involvement from other key stakeholders

What is the best process for reviewing no shows?

As a key KPI, regular no show review meetings led by an operations team member with involvement from other key stakeholders is critical to reducing the rate

Key reasons

  1. Alignment happens at various levels in an organization
  2. Regular, data-driven meetings, usually at varying levels (manager-front office, manager-provider, etc.) drive alignment and impact

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