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What are no show review meetings?
No show review meetings are where key practice personnel - like CMOs, practice managers, and front office - come together to analyze no show rates, identify areas for improvement, and incorporate strategies.
How do practices review no shows today?
- 31% have discussions that happen informally
- 42% occasionally have meetings to discuss existing management strategies
- 28% have regular meetings (weekly/monthly) led by an operations team member with involvement from other key stakeholders
What is the best process for reviewing no shows?
As a key KPI, regular no show review meetings led by an operations team member with involvement from other key stakeholders is critical to reducing the rate
Key reasons
- Alignment happens at various levels in an organization
- Regular, data-driven meetings, usually at varying levels (manager-front office, manager-provider, etc.) drive alignment and impact